Jamaican BPO workforce increased by 15%

Jamaican BPO workforce increased by 15%

The number of employees in the Business Process Outsourcing (BPO) industry in Jamaica increased by 15% with 44,000 individuals hired in the sector as of June 30, 2021, according to Senator Aubyn Hill.

Senator Hill, a Minister without Portfolio in the Ministry of Economic Growth and Job Creation (MEGJC), said that this surge in the BPO sector happened despite the economic decline of over 10% this year.

During the State of the Nation Debate in the Senate, Hill said, “I am extremely pleased to tell Jamaicans that in the year to June 30, 2021, the BPO Services sector brought in US$780 million to the Jamaican economy. That’s no small sneeze (during) a time when our economy was shrinking.” 

Hill further emphasized the government’s appreciation of the investment of 87 operators in the BPO sector, including 10 Fortune500 companies, to Jamaica and the thousands of jobs this created for the locals.

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