Journeycall adds 100 UK call center jobs following TfL contract
ARBROATH, SCOTLAND — Call center firm Journeycall recently clinched a significant four-year agreement with Transport for London (TfL). This new deal is set to generate approximately 100 new jobs across Journeycall’s operational centers in Arbroath, Scotland, and Hull, England.
The upcoming positions will focus on customer service for TfL’s contactless payment systems and handling customer inquiries related to TfL’s payment and ticketing services.
Theresa Lawson, CEO of Journeycall, expressed considerable relief and satisfaction with this development, marking it as a pivotal achievement since taking leadership of the company.
Fola Olafare, TfL’s Customer Service Delivery Manager, also expressed enthusiasm about partnering with Journeycall and stressed the aim of delivering robust and consistent service to users of TfL’s contactless payment cards.
Journeycall’s established history, spanning over 18 years in supporting TfL, particularly in transport and smartcards, underscores its proficiency in this domain.
This positive news arrives as a much-needed boost for Scotland’s economy, particularly after the retail sector experienced significant setbacks, with over 10,000 shop closures and around 120,000 retail job losses across the UK last year.
The introduction of these new roles by Journeycall presents valuable employment opportunities in the region.
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