JP Morgan Chase launches WFH setup for call center jobs
JP Morgan Chase launched its first virtual call center in Detroit, Michigan that is aligned with the company’s commitment to advancing inclusive growth and racial equity.
The virtual call center will create dozens of jobs paying $22.50 an hour for Detroiters to work from home. It will also build on the firm’s $200 million investment in the city that began in 2014.
Also, the full-time roles provide opportunities for tuition assistance for local residents primarily from underserved neighborhoods.
“It was actually nine years ago (October 2013) when our CEO called me up and said I want you to go to Detroit and see what we could do to help. Detroit had just entered bankruptcy and there were a lot of challenges and right around the mayoral election. The problems were apparent but so was the potential. We saw the community and governmental leaders to join forces and tackle the challenges,” said Peter Scher, vice chairman of JPMorgan Chase & Co.
“It was a core belief that the city can’t come back unless the neighborhoods come back, which is what inspired us to our $200 million investment,” Scher added.
Furthermore, Scher said Chase’s investment in Detroit wasn’t considered “charity” but an investment in Detroiters.
Scher said, per capita income in Detroit has increased 25% in the last seven years. The number of residents who don’t use or have access to banks and financial services like savings accounts, credit cards or personal checks has declined by half. The median credit score has increased by 9% and owner-occupied housing has increased 6%.
