JPMorgan Chase opens virtual bilingual call center in Atlanta
GEORGIA, UNITED STATES — JPMorgan Chase is strengthening its presence in Georgia through the launch of a new Atlanta-based virtual call center (VCC) and an investment in workforce development.
The VCC is expected to generate over 80 local jobs by the end of March, marking the company’s expansion into creating bilingual positions within the United States. This initiative is a part of JPMorgan Chase’s strategy to boost employment and offer sustainable career opportunities in regions often overlooked.
“Our virtual call center is another way we are helping people and communities gain access not only to good jobs, but to sustainable careers at JPMorgan Chase,” said Mike Ashworth, Chief Operations Officer for Consumer & Community Banking at Chase.
Ashworth highlighted collaborations with local entities like CareerRise and the Latin American Association to tap into Atlanta’s rich talent pool.
Virtual call center innovation
The Atlanta virtual call center marks JPMorgan Chase‘s third such facility in the U.S., following successful implementations in Detroit and Baltimore. Notably, Atlanta’s center will be the first to feature a bilingual employee base. The combined workforce across these three centers now exceeds 200 team members. Employees will receive competitive compensation starting at $22.50 per hour, along with a comprehensive benefits package valued at approximately $16,000 annually.
“The Latino and Hispanic community continues to be one of the fastest-growing populations in the U.S. Our mission is not only to help companies like JPMorgan Chase build a workforce that reflects the diversity of the communities they serve but also to empower Latinos to secure meaningful jobs where they can integrate and thrive,” said Santiago Marquez, CEO of the Latin American Association.
Empowering local communities through strategic investments
In conjunction with the call center, JPMorgan Chase is investing $350,000 in the Georgia Chamber of Commerce to enhance job opportunities, particularly in the advanced manufacturing and Clean Tech sectors. This funding is expected to address skill shortages in a state poised to create 27,000 new jobs in these industries.
Georgia has emerged as a central hub for innovation in electric vehicles and battery technology, requiring a skilled workforce to sustain growth and competitiveness in the market.
Stuart Countess, CEO of Kia Georgia and the upcoming Chair of the Georgia Chamber Foundation in 2024, outlined the necessity of such initiatives, “To continue driving innovation and opportunity in Georgia, we must meet the state’s short-term and long-term workforce needs.”
Continued growth and community engagement in Georgia
JPMorgan Chase’s operations in Georgia are expanding rapidly, with plans to grow its local workforce by one-third, adding 500 new employees by the end of 2025.
The firm is also increasing its physical presence in Atlanta, adding 40,000 square feet of office space at the Monarch Tower in Buckhead and establishing new branches across the state. This growth accompanies the firm’s extensive history of over 100 years in Georgia, currently serving 1.9 million consumer banking customers and more than 170,000 small business clients.
With assets totaling $4.2 trillion and a comprehensive portfolio of financial services, JPMorgan Chase continues to be a leading entity in the global financial sector.
