JustCall unveils AI-driven platform JustCall iQ
CALIFORNIA, UNITED STATES — JustCall by SaaS Labs, a contact center software provider, has announced the launch of JustCall iQ. This conversational intelligence platform powered by artificial intelligence (AI) is poised to improve call center operations.
JustCall’s new offering brings enterprise-grade software to healthcare, insurance, real estate, and education industries.
With a customer base of over 6,000 spanning over 40 countries, JustCall iQ seeks to leverage AI in reducing employee burnout and churn while also automating call scoring for quality assurance.
Statista reports indicate that 40% of customers disengage from brands due to poor customer support, leading companies in the United States to lose an estimated $75 billion in revenue. JustCall iQ addresses this problem, ensuring valuable customer connections by analyzing and leveraging data from agent-customer interactions.
JustCall iQ provides AI Call Scoring, Agent Assist, Sentiment Analysis, Compliance automation, Post-Call Reports, and AI-Coaching. This will streamline workflows, simplify compliance tasks, and provide insights for performance improvement.
“Onboarding, training, and mitigating turnover is a top priority among businesses that rely on sales and customer service reps as their lifeblood. By equipping reps with real-time scoring and coaching, our platform provides a better way to onboard effectively, reduce churn and provide timely and constructive feedback to employees to supercharge their performance,” shared Gaurav Sharma, CEO of SaaS Labs.
Established in 2016, SaaS Labs has reportedly generated a revenue range of $1M to $10M, per Crunchbase data.
