Klearcom opens in U.S. to tap $5.9Bn interactive voice response market
WATERFORD, IRELAND — Irish tech firm Klearcom is establishing a physical presence in the United States with a new office in New Jersey and plans to hire 20 new staff members.
This strategic expansion aims to deepen relationships with major U.S. clients, such as Google, Mastercard, and Visa, and capture a larger share of the rapidly growing interactive voice response market.
The AI-based, real-time monitoring service provided by the company will aim to give multinational contact centers a holistic view of the customer experience, identify issues that cause delays, and offer detailed analytics that outline the reasons behind expensive outages.
Klearcom, which operates in over 100 countries, provides tailor-made reporting features to help businesses maintain hassle-free interactions with their customers, especially during important system migrations, thereby saving revenue and enhancing customer loyalty.
This strategic step into the U.S. market is a positive sign that a consistent effort to gain a larger portion of the U.S. interactive voice response (IVR) industry is underway and will likely lead to quicker innovation and increased competition among traditional testing providers.
Targeting U.S. growth in $5.9Bn IVR sector
The company is targeting the $5.9 billion IVR sector, which is expanding at a notable 7% annually. By establishing a physical presence, Klearcom aims to strengthen ties with key American clients, including tech and financial giants Google, Mastercard, and Visa, while also opening doors to new prospective customers.
The growth includes investing heavily in local talent, with an additional 20 new employees to be hired in the sales and customer service fields within the coming year.
Mark Rohan, the Co-founder and Chief Operating Officer (COO) of Klearcom, said, “The U.S. market is vital to Klearcom’s growth strategy. As such, this announcement is not only a mark of our success in the U.S. to-date, but also our commitment to businesses there. And, while this is our first office in the U.S., it will not be our only one.”
The on-the-ground team will be central to providing faster, more personalized support aligned with U.S. business priorities and time zones.
AI-driven testing enhances global contact center reliability
The establishment of a U.S. base is fundamentally about elevating service delivery for Klearcom’s American clientele.
The company promises that the new office will facilitate faster onboarding, greater support, and more responsive service for its growing U.S. customer base. This localized approach ensures that Klearcom can provide immediate, on-the-ground assistance for critical customer service channels that rely on its testing solutions.
This technology enables enterprises to quickly identify and resolve issues within their telecom infrastructure, a service that becomes even more efficient with a local support team.
“Our AI-driven IVR testing is the fastest in the world, enabling enterprises to quickly identify and resolve issues within their telecom system infrastructure, and cementing our position as the leading provider of contact center testing solutions,” Rohan explains.
The expansion is timed to meet increasing business demand for cutting-edge technology over outdated legacy systems, cementing Klearcom’s position as a quality provider of contact center testing solutions.
“This next step in the company’s journey will open the door to exceptional opportunities within the United States, which have the potential to take the business to new heights,” noted Peter Burke, Minister for Enterprise, Tourism, and Employment of Ireland.
