MCI BPO acquires OceanX, appoints new President
FLORIDA, UNITED STATES — Tech-enabled outsourcing company MCI BPO recently acquired contact center services provider OceanX.
According to MCI, the OceanX acquisition will expand its global footprint to service new and existing customers.
With an expert team of leadership, program managers, customer service, customer retention, and social media/digital ambassadors, the OceanX CC team brings incredible talent to the MCI customer base on day one.
OceanX was a wholly owned subsidiary of investment firm Guthy-Renker Ventures. Following the acquisition, the firm will rebrand as “MCI Business-Process-Outsourcing-as-a-Service (BPOaaS).”
Aside from the acquisition, MCI also announced the appointment of Greg Thomas as the firm’s new President & COO.
Greg joins MCI from the telecommunications/multiple service operator industry. In Greg’s most recent position as SVP of Customer Experience & Operations, he led customer service, technical support, customer retention & revenue growth for one of the largest broadband & video service providers in the United States.
There, he was pivotal in transforming the customer experience and spent the last 12+ years in senior strategic, analytical, and operational capacities.
“I am honored to assume the role of President & COO of MCI. I am a fan of MCI’s history, and I am looking to continue the meteoric growth that MCI has had by strategically focusing on our growing global footprint,” Thomas stated.
MCI offers a diverse lineup of tech-enabled business services operating companies. The firm ranked 102nd on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
