Nestlé Pakistan partners with Ufone 4G BPO
ISLAMABAD, PAKISTAN — Global food and beverage company Nestlé Pakistan Limited will collaborate with Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a state-of-the-art customer service solution for their customers.
Under the agreement, Ufone will manage the firm’s social media engagements and end-to-end consumer support while enhancing Nestlé Pakistan’s customer experience.
Nestlé Pakistan Communications Director Faisal Rana said, “At Nestlé, we put our consumers at the heart of everything we do, and our call center is a key enabler in this direction.”
Rana stated that innovative consumer engagement services would drive trust for Nestlé as a force for good, accelerate the digital transformation of the firm’s brands, and enable digital commerce growth.
Meanwhile, PTCL & Ufone Group Chief Customer Care Officer Ahmed Kamal shared his excitement about working with Nestlé Pakistan and their nationwide customer base.
“Nestlé is one of the leading global corporate players, and its faith in Ufone’s BPO operations is a testament to our services’ quality, technical soundness, and reliability,” Kamal added.
Ufone 4G has a proven track record of delivering high-quality digital B2B services to enhance large-scale businesses’ efficiency, productivity, and competitiveness.
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