NICE launches CXone
Software firm NICE recently introduced a new innovation in digital CX (customer experience) and AI (artificial intelligence) called CXone.
Further expanding the firm’s commitment to CXi, the newest release offer first-of-its-kind capabilities to enable fully orchestrated frictionless CX
NICE CXone CEO Paul Jarman said, “Friction is the underlying challenge businesses have in delivering exceptional CX today as consumer expectations for fast, convenient digital and self-service options continue to increase.”
“What we are delivering is the ability to remove friction from both a customer perspective and an operational perspective, resulting in transformational change to form stronger connections with customers while operating in a more agile model that empowers agents and other contact center resources to reach their full potential,” he added.
CXone is set to enrich digital experiences, simplify integration with customer environments and grow openness with mobile SDKs and integration options.
With its summer release, CXone is improving complete performance by putting digital and AI at the helm, continuing its commitment to ubiquitous conversational self-service with faster, better, and smarter bots.
With CXone’s SmartAssist fuelled with Enlighten XO conversational data, CXone IVAs can train themselves to promote a data-driven, empirical approach to self-service and accelerate self-service implementations while increasing containment, and creating a frictionless digital customer experience.
