NICE to acquire LiveVox
NEW JERSEY, UNITED STATES — NICE announced its agreement to acquire LiveVox, an artificial intelligence (AI)-driven proactive outreach provider.
The financial details of the transaction were not disclosed, but prominent CX analyst Nicolas de Kouchkovsky took to LinkedIn to reveal the supposed price tag at $350 million.
NICE provides AI-driven customer experience (CX) software for contact centers. Over 25,000 organizations worldwide, including many Fortune 100 companies, use NICE’s services.
The merger aims to integrate NICE’s CXone platform with LiveVox’s services, creating a comprehensive platform for all types of customer interactions.
CXone is designed to manage a variety of customer interactions using AI, while LiveVox has a 20-year history in AI-driven outreach for global enterprises.
“The era of Digital Engagement is already here and we are excited to enable organizations to propel their Digital Engagement and Conversational AI forward,” said Barak Eilam, CEO of NICE.
“NICE is an amazing organization and its breadth, reach and commitment to continuous innovation promise to amplify our growth,” LiveVox CEO John DiLullo added.
Per the agreement, LiveVox stockholders will receive $3.74 in cash for each common stock share. The transaction is set to conclude in the first half of 2024, pending regulatory clearances. Upon completion, LiveVox will be delisted from Nasdaq and will become a wholly owned subsidiary of NICE.
Nasdaq-listed NICE generated a revenue of $2.18 billion in 2022, while LiveVox made $136 million.
The transaction is anticipated to positively impact NICE’s cash flow, operating income, operating margin, and non-GAAP EPS in 2024. NICE’s share buyback program will remain unaffected by this transaction.
