Nicola James named VP of Operations at ibex Jamaica
KINGSTON, JAMAICA — Global business process outsourcing (BPO) company ibex has appointed Nicola James as its Jamaican arm’s Vice President of Operations.
James, a seasoned BPO professional with an 18-year career, has a proven track record of delivering exceptional results in management and customer service across diverse industries and multiple geographies
Tamara Ricketts-Brown, ibex’s Senior Vice President and Jamaica Country Manager, expressed her enthusiasm about James’ appointment: “Throughout her career, [James] has demonstrated a strong commitment to leadership, fostering a culture of innovation, and adapting quickly to dynamic business environments. Her ability to motivate and inspire teams, leading them to achieve outstanding outcomes, will make her a valuable addition to our organization.”
Before joining ibex, James held prominent positions such as Director of Operations at Itel, Senior Account Manager at Sutherland Global Services, and SBU Manager at ACS, a respected Xerox subsidiary. She studied at Montego Bay Community College and the University of Technology.
James commented on her appointment, saying, “ibex is known for creating an employee experience that in turn enables many of the world’s leading brands to provide the best experience for their customers. I’m excited to take on this new opportunity and aim to deliver excellence in all that I do at ibex.”
Ibex operates 31 facilities worldwide and employs over 30,000 professionals. It specializes in innovative BPO, digital marketing, and end-to-end customer engagement solutions, using cutting-edge technology such as the Wave X platform. Ibex manages nearly 200 million critical customer interactions annually, generating over $2.2 billion in lifetime customer revenue.
