NS&I awards Sopra Steria $466M in major deals
LONDON, UNITED KINGDOM – British government-owned National Savings and Investment (NS&I) has awarded tech consulting firm Sopra Steria two major contracts worth £369 million (US$466 million) to manage its frontline contact center and provide back-office services.
Under the first deal, Sopra Steria will manage NS&I’s frontline contact center to assist customers with digital self-service interactions, enhancing customer service operations.
The consultancy firm is expected to aid customers who do not have reliable access to digital services. It will be the firm’s job to make sure all of NS&I’s clients can use their services.
The contact center has been running since November and is slated to run through March 2029.
Sopra Steria is expected to help millions of savers across the UK, as the deal will allow the firm to manage millions of the state-owned bank’s customers each year and a savings book of more than £220 billion (US$278 billion).
The consulting firm will also oversee NS&I’s various operations in business-to-business services, Childcare Services, Help to Buy ISAs, Help to Save, the Mortgage Guarantee Scheme, and the Court Funds Office.
Under the second contract, Sopra Steria will also offer back-office services for the bank. These include running end-to-end internal banking service between NS&I and HM Treasury, HM Revenue and Customs, and the Ministry of Justice.
Sopra Steria UK chief executive officer John Neilson welcomed the partnership: “These contract wins solidify our position in the financial services market in the UK and reflect our significant investment in the sector. We’re ideally placed to create an exceptional customer experience for NS&I’s savers, having delivered many similar contracts, at scale, in both the private and public sectors.”
