NWN Carousel acquired by American Securities
MASSACHUSETTS, UNITED STATES — Cloud communications service provider NWN Carousel has been acquired by private equity firm American Securities for an undisclosed amount.
NWN Carousel President and Chief Executive Officer Jim Sullivan underscored the high demand in the call center industry, which they intend to capitalize on with America Securities’ backing.
“The contact center market- which is one of our strongest segments- will be one of the fastest areas of AI adoption with strong business outcomes for customers,” Sullivan said, per CRN.
“There is lots of innovation going into those solutions. We have unique capabilities to implement these AI solutions with strong return on investment for customers.”
NWN Carousel, which offers hybrid work solutions through its software Experience Management Platform (EMP), also expects to expand its geographical footprint.
EMP is a multi-cloud unified communications platform that can be integrated into the workflow software ServiceNow.
Additionally, NWN Carousel expects more mergers and acquisitions to take place, which could set up more growth opportunities.
NWN Carousel, formerly owned by New State Capital Partners, has over 1000 employees.
New York-based American Securities invests in market-leading North American companies with annual revenues generally ranging from $200 million to $2 billion. It has more than $27 billion in assets under management.
