Omnitouch Cyprus acquisition powers doValue’s Cyprus expansion
LIMASSOL and LATSIA, CYPRUS — Customer support and digital services provider Omnitouch Cyprus has been acquired by loan and real estate managed services firm doValue in a strategic move to integrate its digital and call-center services into the acquirer’s core operations, marking a key step in doValue’s expansion.
The fusion of Omnitouch’s customer support expertise with doValue’s financial management services creates a comprehensive entity that decisively strengthens the group’s international position in the market.
Cyprus firms drive digital customer services
Omnitouch Cyprus is leveraging state-of-the-art technology to provide comprehensive 24/7 call center services, including telesales and web chat support, with a strategic focus on building customer loyalty and reducing operational costs for a diverse clientele, from small businesses to government departments.
Complementing this customer-facing operations sector is doValue Cyprus, the local arm of the Southern European financial services provider, which holds a strong position as the island’s largest independent loan manager and, through its Altamira platform, also maintains the country’s most extensive network for managing real estate portfolios.
DoValue steps beyond core loan management
Cyprus Mail reports that by integrating Omnitouch’s extensive customer support operations, doValue is moving beyond its core loan and property management services into a broader range of client-facing solutions.
The Chief Executive Officer (CEO) of doValue Cyprus, Varnavas Kourounas, framed the partnership as “another essential step in the strategic plan of doValue, further strengthening its position in the market.”
This strategy is consistent with the parent group’s established model of growth and consolidation across Southern Europe. The doValue Group is an independent loan and property-management group in the region, managing approximately €136 billion (US$157 billion) in assets.
This acquisition in Cyprus directly reinforces its dominant position in key markets, including Italy, Greece, Spain, Portugal, and Cyprus itself, where it also operates the property sales platform Altamira Real Estate.
Deal deepens tech and financial service links
The acquisition fundamentally enhances the combined entity’s ability to offer integrated, end-to-end service solutions to a diverse client base. Omnitouch Cyprus offers a well-established suite of services, including inbound and outbound call center operations, online support, identity verification, and interactive voice response solutions.
Its activities span critical sectors such as banking, financial services, technology, communications, and government services, providing a long-standing, multidimensional customer support infrastructure.
The collaboration is poised to create a significant partnership that adds value for both organizations and their clients.
Alexandros Diogenous, President of Omnitouch Cyprus, highlighted that the move is an important step that will add value and reaffirm a shared commitment “to providing high-quality services, contributing to the development of the economy.”
The integration enables the new, larger organization to leverage Omnitouch’s digital customer interaction channels to enhance doValue’s existing loan and real estate management services, thereby contributing to a more robust, diversified economic footprint on the island.
“We remain true to our commitment to continuous development with the aim of creating long-term value for our customers and partners,” Kourounas notes in a separate report by Cyprus Business News.
