OP360, PLDT strengthen PH BPO collaboration
CEBU, PHILIPPINES — Business Process Outsourcing (BPO) firm OfficePartners360 (OP360) is intensifying its collaboration with telecom and digital services provider PLDT in their Philippine offices.
By leveraging advanced solutions like iGate and Metro E-Wan, PLDT Enterprise bolsters OP360’s operational efficiency, stimulating unprecedented expansion in the IT-BPO sector.
iGate, a high-speed internet service, equips OP360 with rapid, reliable, and dedicated connectivity, a necessity for the demanding IT-BPO industry. Metro E-Wan offers unmatched, secure connectivity via a robust fiber-optic network, exceeding traditional Wi-Fi services.
Moreover, Smart Bizload, a platform for the automated distribution of prepaid load, streamlines OP360’s communication processes, particularly for its remote workforce.
OP360 President and COO Ben Roberts commended the partnership with PLDT Enterprise and emphasized the telco’s integral role as their primary internet service provider since the company’s inception.
“Strong partnerships are vital to our success. PLDT has been our primary internet provider from day one and will continue as we expand to new cities this year,” Roberts added.
The partnership aligns with a shared vision for the Philippines’ IT-BPO sector’s growth. This collaboration, initiated in 2020, extends beyond connectivity solutions and personalized services, indicating a mutual commitment to excellence and elevating customer experiences.
OP360 also plans to launch new sites in Cebu and Cagayan De Oro, underpinned by iGate and Metro Ethernet circuits for frictionless connectivity.
OP360 focuses on personalized customer service and back-office solutions for businesses of all sizes. It is listed in Outsource Accelerator’s (OA) Global Outsourcing Firm (BPO) Index, a vital tool in assisting the BPO decision-making community with a broad but objective industry assessment.
The firm is also subscribed to the OA Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence.
