OTDAmericas partners with LiveVox’s cloud contact center
FLORIDA & CALIFORNIA, UNITED STATES — Global business process outsourcing firm OTDAmericas has partnered with LiveVox, a renowned cloud-based Contact Center as a Service (CCaaS) platform, to optimize global customer engagement experiences.
With over 9,000 employees, OTDAmericas aims to boost customer engagement and reduce the risk for its large client base, including Fortune 500 global brands in various sectors.
LiveVox’s platform provides an innovative mix of omnichannel communication and workforce engagement capabilities. The platform also includes security protocols and regulatory compliance solutions to protect brands and secure sensitive information.
“We selected LiveVox based on the platform’s growing workflow automation and collaboration capabilities and flexibility to meet use cases ranging from originations and customer loyalty and retention to customer care and accounts receivable management and specifically for our global clients’ multilanguage customer base,” said OTDAmericas Chief Client Officer Yvonne Torrijos.
John DiLullo, CEO of LiveVox, added, “Working together, we’re providing fully integrated AI, automation, and multilingual collaboration tools that enhance customer engagement, boost agent productivity, empower their managers and back-office personnel, and maximize the success their clients achieve.”
OTDAmericas, a subsidiary of OneTouch Direct, provides contact solutions from Colombia, Mexico, Asia, and Eastern Europe. It offers omnichannel customer engagement for customer service, collections, back-office support, and custom technology solutions designed to drive exceptional customer interactions.
LiveVox, with headquarters in San Francisco and international offices in Medellin, Colombia, and Bangalore, India, has been offering its cloud CCaaS platform for over 20 years, powering billions of omnichannel interactions yearly.
