PartnerHero acquires Summatti to expand omnichannel CX operations platform

IDAHO, UNITED STATES — PartnerHero, a leading customer operations outsourcing innovator, has announced the acquisition of Summatti, an AI-powered conversation analytics platform, for an undisclosed amount. The acquisition will help PartnerHero accelerate its plan to build an omnichannel CX operations platform.

Summatti’s AI technology automates the process of conversation review and provides real-time insights to customer experience teams. With the acquisition, Summatti’s founders, Sid Bhambhani and Rashmi Bhambhani, will join PartnerHero full-time.

Piras Thiyagarajan, Chief Digital Officer at PartnerHero, explained that the company believes AI can enhance how humans interact with each other, rather than replicate and replace the work agents do. 

“We will use Summatti’s conversation analytics capabilities to expose customer insights and influence business health in a way that hasn’t been broadly accessible before,” Thiyagarajan explained.

PartnerHero, which offers premium customer support, trust & safety, content moderation, and quality assurance outsourcing services, has offices in the United States, Honduras, Romania, and the Philippines, as well as remote employees in dozens of additional countries.

The acquisition of Summatti will help the company to expand its offerings and provide unparalleled solutions to clients looking for a better way to manage their CX operations.