Peak Support appoints new Senior VP of Client Services and Americas
Customer service and Business Process Outsourcing (BPO) provider Peak Support announced the appointment of John Yanez as its new Senior Vice President of Client Services and Americas Operations.
Yanez brings over 25 years of senior-level management experience in BPO expertise.
Before he arrived at Peak Support, Yanez held senior-level roles in several outsourcing agencies, including Startek, ibex, Qualfon, Stream, TeleTech, InterSight Technologies, and Equifax Canada.
In his new role, the BPO expert will be responsible for mentoring and leading Peak Support’s Client Services team and developing relationships with the clients. In addition, he will lead Peak Support’s growing operations team in the United States (US) and oversee the launch of our new site in Colombia.
In a statement, Yanez expressed his excitement to be a part of “an incredible organization” and “a very talented leadership team.”
Meanwhile, Peak Support Director of Operations, Americas Jose Arenas said, “We are looking forward to the exceptional leadership that John will be bringing to Peak Support. His guidance will be crucial as we move into our next phase of growth.”
Peak Support is a rapidly growing UK-based services provider that offers a wide array of services, including customer support, sales operations, and BPO.
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