PerfectServe to pump investment in cloud-based call center solution
Clinical collaboration and scheduling solutions provider PerfectServe is planning to heavily invest in its cloud-based call center solution to modernize communications and patient access.
In a press release, PerfectServe CEO Guillaume Castel said it is “past time to give patients better options for real-time communication with their providers using a modern solution that is integrated into the larger communication ecosystem.”
The firm’s existing cloud-based call center solution is a fully-integrated service that seamlessly connects patients and providers. It allows call center agents and operators within a healthcare system’s call center to handle inbound calls and access critical information from clinical and IT systems in real-time.
Moreover, through the cloud platform, agents cab join virtual queues from any location; view patient care team members; contact clinicians instantly; locate on-call physicians; engage with patients and their family members via text message or voice call; access patient data at any time; and easily see call queues, active calls, parked callers, and call history.
As of writing, PerfectServe is the only vendor on the market offering a complete call center capability using a cloud delivery model as part of a broader healthcare communication platform.
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