PH still the 2nd leading IT-BPM provider in the world
The Philippines is still the second leading information technology-business process management (IT-BPM) delivery location in the world in 2021, according to Department of Trade and Industry (DTI) Undersecretary Rafaela Aldaba.
Citing an Everest report, Aldaba disclosed that the Philippines was second to India in terms of the number of full-time employees (FTEs) in 2021, accounting for 17 to 18% of the 8 million FTEs worldwide.
In terms of revenue, the sector generated a total of $26.7 billion last year, $23. 8 billion of which are exports.
North America, Asia Pacific, and the European Union were still the IT-BPM markets in the country with the contact center segment contributing the bulk of revenues at $15 billion.
Additionally, the contact center contributed over 60% of job opportunities in the country and currently has 900,000 workers nationwide.
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