ReSource Pro expands to Philippines, surpasses 10,000 global employees
NEW YORK, UNITED STATES — ReSource Pro, a strategic operations partner for insurance organizations, has announced its expansion into Southeast Asia with plans to establish a new client delivery center in the Philippines.
This move is part of the company’s efforts to meet increasing market demand from insurance organizations in the U.S. while diversifying its workforce model. The announcement coincides with ReSource Pro surpassing 10,000 full-time employees globally.
ReSource Pro’s rapid growth and expansion
ReSource Pro has experienced remarkable growth in recent years, with its client base increasing by over 400% in the last five years alone. This surge in demand has prompted the company to more than double its workforce to meet the diverse operational needs of U.S. insurance organizations.
“We’ve been able to maintain an impressive velocity for hiring without losing focus on the insurance technology and process knowledge needed for our delivery centers to be successful in supporting the diverse operational needs of US insurance organizations,” said Dan Epstein, CEO of ReSource Pro.
“We recognize that our global hiring and talent standards distinguish us from others in the space – today’s announcement to expand into the Philippines will further expand our capacity to provide our clients with more options for where and how work gets done.”
The expansion into the Philippines follows the company’s recent addition of a client delivery center in Serbia in May, bringing ReSource Pro’s physical presence to six countries across three continents.
Leveraging the Philippine tech talent pool
Manj Sohal, senior vice president of service delivery, will oversee the development plans for the operation in the Philippines.
“With a strong tech-oriented labor market, we intend to grow the Philippines delivery center rapidly over the next few years, in line with the knowledge standards that ReSource Pro clients expect – insurance industry standards we are well known for,” said Sohal.
“Our first focus is quality, and we will invest in building the insurance expertise and knowledge transfers necessary to ensure client success.”
Commitment to client success
ReSource Pro’s expansion is driven by its commitment to providing high-quality services to its growing client base. The company currently serves more than 1,800 clients across carrier, broker, and MGA segments in the insurance industry. Its impressive track record includes:
- A +96% client retention rate maintained for over a decade
- Expert advisory services
- Business process management optimization
- Transformative data and technology solutions
Recent acquisitions and future growth
In addition to its organic growth, ReSource Pro has been actively expanding through strategic acquisitions.
The company recently completed its acquisition of Lowry & Associates, Inc., a premium audit and underwriting survey services provider. This move further enhances ReSource Pro’s capabilities and service offerings in the insurance sector.
Industry impact and future outlook
As ReSource Pro continues to grow and expand its global presence, the company is well-positioned to meet the increasing market demand from insurance organizations in the U.S. while diversifying its workforce model.
The expansion into the Philippines is expected to provide clients with more options for where and how work gets done, potentially leading to increased efficiency and cost-effectiveness in insurance operations.
