ResultsCX eyes South African expansion with Huntswood purchase
FLORIDA, UNITED STATES — Customer experience management provider ResultsCX has acquired consulting and customer solutions company Huntswood and is looking to expand in South Africa.
“Aligning with a brand like Huntswood perfectly fits into our strategic growth objectives in Europe. It also significantly extends our reach by establishing a presence in South Africa, an increasingly sought-after offshoring destination renowned for its customer-centric workforce and the ability to handle diverse and complex work,” said Rajesh Subramaniam, CEO and Managing Director of ResultsCX.
Based in the United Kingdom, Huntswood’s service offerings include resourcing, outsourcing, and advisory services from complaints to customer service.
It has three centers in Africa: two in Durban and one in Cape Town. The South African business process outsourcing industry aims to create up to 500,000 new jobs by 2030.
The deal also allows ResultsCX to expand its services to the banking, financial services, and insurance sectors. It also fortifies links with leading energy and water companies.
Huntswood will provide ResultsCX with 6,000 workers to boost ResultCX’s digital operations in the UK and Europe.
