Sally Beauty partners with Infosys for AI-driven transformation
BENGALURU, INDIA and TEXAS, UNITED STATES — International beauty retailer and distributor Sally Beauty Holdings, Inc. (SBH) recently announced its collaboration with Infosys, a global digital services and consulting giant.
This partnership aims to revolutionize SBH’s IT operations through the implementation of AI-driven hyper-automation and best practices in IT service delivery.
Modernizing IT infrastructure
The collaboration will focus on standardizing and simplifying SBH’s IT systems and services. By leveraging Infosys Topaz, an AI-first enterprise stack, SBH will be able to activate enhanced IT services with 24/7 predictive and proactive monitoring. This move aligns with SBH’s “Fuel for Growth” initiative, which seeks to modernize the company’s IT service delivery.
“We are excited to be collaborating with Infosys as we take SBH into the future by modernizing our IT service delivery and meeting the goals set by our ‘Fuel for Growth’ initiative,” said Scott Lindblom, CIO of Sally Beauty.
“Embracing AI-amplified IT is a significant step forward for us in enabling us to, in turn, deliver exceptional experiences for our customers.”
Driving operational efficiency
The project will consolidate numerous support services, drive process improvements, and optimize costs over a five-year period. This transformation is expected to bring enterprise-scale IT efficiencies to SBH, allowing the company to future-proof its business and accelerate business value from AI.
“Our assembly of Infosys Topaz applied AI assets, shaped from years of our global experience in the retail and consumer goods world, will help SBH to leapfrog ahead with an AI-first enterprise stack,” Karmesh Vaswani, EVP and Global Head of Consumer, Retail and Logistics at Infosys, commented.
“Our collaboration exemplifies the commitment Infosys has to empowering businesses to accelerate their AI-led transformation while amplifying customer delight and operational efficiency.”
Sally Beauty Holdings, Inc., headquartered in Denton, Texas, operates in multiple countries and is known for its extensive range of professional beauty supplies.
The company’s Sally Beauty Supply stores offer up to 7,000 products, while its Beauty Systems Group stores provide up to 8,000 professionally branded products.
Meanwhile, Infosys, with over 300,000 employees worldwide, operates in more than 56 countries and has been at the forefront of digital transformation for over four decades. The company secured the #8 spot in the OA500 2024, an objective index of the world’s top 500 outsourcing companies.
This partnership between Sally Beauty and Infosys represents a significant step towards digital transformation in the beauty retail industry, promising enhanced operational efficiency and improved customer experiences through the power of AI and hyper-automation.
