Sanas acquires Tomato.ai to boost real-time speech AI for telecom
CALIFORNIA, UNITED STATES — Sanas has expanded its push into infrastructure-grade voice technology with the acquisition of Tomato.ai, a move aimed at embedding real-time speech intelligence deeper into global communications systems used by enterprises, carriers, and business process outsourcing (BPO) service providers.
According to a press release, the deal marks the company’s third acquisition in less than two years, underscoring growing consolidation in the speech AI space powering outsourced customer communications.
The companies involved are not BPO firms themselves, but software as a service (SaaS) and AI technology providers that supply tools widely used across BPO operations, contact centers, and enterprise communication platforms.
Their systems increasingly sit at the core of outsourced customer service workflows, making their strategic direction relevant to the broader outsourcing industry.
Strengthening real-time voice infrastructure for enterprise communications
Sanas, a real-time Speech AI platform for enterprise and global communications, announced the acquisition of Tomato.ai, a company specializing in zero-shot, real-time voice transformation for live communications systems.
“The acquisition—its third in less than two years—expands Sanas’s patented capabilities in real-time speech processing, voice transformation, and low-latency inference,” the company said, reinforcing its strategy to embed speech intelligence directly into live communication infrastructure.
Tomato.ai contributes production-grade integrations across VoIP environments, communications platforms, and carrier-adjacent systems.
According to the announcement, it also brings “deep experience operating speech technology in live, high-volume settings,” helping Sanas scale deployments across telecom networks and enterprise-grade systems already in use by global BPO providers.
Rather than offering standalone applications, Sanas is positioning itself as a foundational layer for communication systems.
The combined platform supports real-time speech enhancement, accent transformation, and language understanding, designed for environments where reliability and low latency are critical for customer-facing operations.
Embedding Speech AI into carrier and platform ecosystems
Leadership at Sanas framed the acquisition as part of a broader shift in how voice AI is deployed.
“Voice sits at the center of how enterprises and platforms operate, yet the technology supporting real-time communication has lagged behind,” said Sharath Keshava Narayana, CEO and co-founder of Sanas.
“Bringing Tomato.ai into Sanas accelerates our ability to make speech work reliably and consistently anywhere communication happens at scale,” Narayana added.
Following the acquisition, Tomato.ai co-founder Ofer Ronen will lead Sanas’s global telecom strategy.
He emphasized the shift from add-on tools to system-level integration.
“A lot of speech AI is built as a feature you add on top. At the carrier and platform level, it has to work as part of the system itself,” Ronen added.
The combined platform is also being extended beyond enterprise use cases into gaming, live streaming, and interactive media, where real-time voice processing is increasingly important.
Outlook for outsourcing and customer experience ecosystems
For the outsourcing industry, the deal reflects a deeper structural shift: BPO providers are increasingly dependent on embedded AI infrastructure rather than standalone tools.
As speech AI moves closer to carrier and platform layers, outsourcing operations gain access to more seamless accent adaptation, multilingual support, and real-time voice enhancement without requiring major workflow changes.
This trend could gradually redefine customer experience delivery, where AI-native communication layers become standard across global outsourcing networks.
