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News » Scorebuddy, Moveo.AI to arm contact centers with virtual agents

Scorebuddy, Moveo.AI to arm contact centers with virtual agents

Virgil Villanueva

Posted on April 23, 2024 1 min read
Photo from Scorebuddy

DUBLIN, IRELAND — Contact center quality assurance platform Scorebuddy and Moveo.AI have teamed up to enable contact centers to automate customer service operations with virtual agents. 

Scorebuddy, Moveo.AI’s collab will address persistent contact center challenges

By implementing Moveo.AI’s virtual agents alongside Scorebuddy’s QA platform, users can scale to meet customer demand with fast, personalized experiences backed by QA monitoring and insights. 

This integration will allow contact centers to save on expenses while overcoming other challenges, such as increasing interaction volumes, inconsistent service quality, and slow resolution times. 

Moveo.AI’s virtual agents are powered by proprietary Large Language Models (LLMs) trained exclusively for customer service and designed to provide consistent, high-quality support.

Virtual agents will help alleviate the human agent’s workload

The virtual agents are self-learning and are capable of handling sudden increases in demand. They will enable human agents to focus on complex tasks and nuanced inquiries. 

According to the firm, Moveo.ai’s agent can automate over 70% of customer support operations, including order reschedules, transaction status reviews, and more, via seamless integration with CRMs, ERPs, and other tech.

“This partnership will give customers the confidence to scale with AI, knowing the quality and consistency of their customer experience is protected. Moveo’s conversational AI automates the front lines, while Scorebuddy’s QA platform ensures optimal performance,” said Derek Corcoran, CEO and Founder of Scorebuddy.

Moveo.ai is headquartered in New York and has offices in Greece and Brazil. It collaborates with various firms, such as Viva, Kaizen Gaming, Edenred, and Allianz.

Meanwhile, Scorebuddy was founded in 2012. It employs over 50 workers, and its QA platform is used by over 50,000 agents.

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