SEDCO launches new solutions on phygital CX
DUBAI, UNITED ARAB EMIRATES — SEDCO, a global customer experience (CX) solutions provider, unveiled its newest products, FASTSERV Mobile and FASTSERV Meet, at Seamless Middle East 2023.
The new solutions complete the company’s FASTSERV platform, facilitating a seamless blend of physical and digital customer journeys.
FASTSERV Mobile lets customers plan their branch visits, book appointments, and issue e-tickets smoothly. Meanwhile, FASTSERV Meet offers virtual appointments through video calls, streamlining service delivery, and negating the need for physical visits.
“Many of the services provided at branches and call centres can now be delivered in a fast and smart manner through video calls, eliminating travel and waiting times. It completely gets rid of the usual confusion and hassle encountered at the regular call centre, improving customer experience significantly,” said SEDCO CEO Majdi Shawish as he emphasized the game-changing potential of the platform.
Celebrating SEDCO’s 40th anniversary, Shawish underscored the company’s commitment to driving digital transformation in banking and financial services. Looking forward, SEDCO will focus on integrating cutting-edge technologies like cloud, artificial intelligence (AI), and fintech to enhance customer experience management.
SEDCO specializes in digital branch transformation, queue management systems, virtual queuing, and self-service solutions. The company serves 5,500 branches of various companies and has 60,000 installations in 50 countries worldwide.
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