Fintech-BPO giant Service Cop enters Ethiopia
KAMPALA, UGANDA — Financial Technology and Business Process Outsourcing (BPO) provider Service Cops entered Ethiopia through a partnership with Awash Bank.
According to Service Cops Managing Director Mathias Kamugasho, the partnership will innovate other digital products across the bank’s financial value chain.
This would include an instant microloan offering for Awash’s 12 million customers, which will gradually extend to other non-bank customers.
“We will support the bank roll out several digital platforms in the insurance sector, retail outreach, relief, and aid distribution in addition to strengthening the bank’s capacity to integrate and add several digital offerings to its customers,” Kamugasho added.
Service Cops Executive Chairman Joseph Kiiza Ndiho called the partnership a “testimony to innovativeness,” noting that customers today “want great service and want it fast.”
“We are taking a centre stage in creating homemade Fintech solutions that are not only improving customer experience but are helping organizations,” he added.
Awash Bank is Ethiopia’s largest privately run bank, with a chain of more than 800 branches.
Service Cops is the first Ugandan-based Fintech to enter Ethiopia and one of a few to operate outside Uganda.
