SharpenCX, Plum Voice merge to create next-gen contact center
INDIANA, UNITED STATES — Indianapolis-based cloud contact center software provider Sharpen Technologies (SharpenCX) and New York-based conversational AI firm Plum Voice are merging, backed by private equity firm Teleo Capital, to build “the contact center of tomorrow.”
The terms of the acquisition were not disclosed.
The merger will expand SharpenCX’s capabilities in IVR and conversational AI by leveraging Plum Voice’s suite of voice automation, speech recognition, and omnichannel solutions. This will complement SharpenCX’s existing cloud-based contact center software platform.
Founded in 2011, Sharpen has 105 employees and over 2,000 customers, generating $12.2 million in annual revenue.
SharpenCX CEO Charlie Newark-French said, “We are thrilled to welcome Plum Voice’s talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions.”
Plum Voice, founded in 2000, has built a reputation for voice-based customer interaction technology adopted by companies like Boeing and GE Healthcare. It has 28 employees, generating $2.4 million in annual revenue.
Plum Voice CEO Matt Ervin said, “Combining our AI-powered automation technology with Sharpen’s platform results in solutions that empower businesses to create exceptional customer experiences.”
The merger of the two Software-as-a-Service (SaaS) companies reflects Sharpen’s ongoing investment in product innovation to meet evolving customer needs. Sharpen will continue investing in development and service to support clients.
According to the press releases, the merger will assist Sharpen’s progress in building the contact center of tomorrow with efficient, responsive, and compliant AI-powered voice and omnichannel solutions. This enables businesses to communicate with customers in a controlled manner using the latest technologies.
