‘Significant number’ of BPO employees ready to resign from their jobs

A “significant number” of employees from the Business Process Outsourcing (BPO) sector are ready to resign if their employees will not extend their Work-From-Home arrangements.
In a virtual press briefing, Alliance of Call Center Workers (ACW) co-convenor Emman David said that this is based on the discussion that they had with some of their 1,400 total members from different outsourcing firms in the country.
David stated that this fact “should not be taken as a sign of protest” but as a “sign of inconvenience” in the industry.
Last February 21, the Fiscal Incentives Review Board (FIRB) rejected several proposals to extend the remote work arrangements of information technology-business process management (IT-BPM) companies in economic zones beyond March 31.
David explained that going back to on-site work would be a “hassle” to employees who moved to their provinces during the height of the pandemic.
ACW co-convenor Lara Melencio appealed to the FIRB’s about their decision because, at the end, employees “will be the one who will undergo hardships if we are ordered to go back to our offices.”