Simplr launches new customer service suite
AI-enabled platform Simplr introduced a new solution that will eliminate interruptions in the customer service outsourcing process called EngageNow Suite.
This solution combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.
With the launch of the EngageNow Suite, Simplr is positioned to be the technology disruptor to the BPO market, helping to transform CX organizations into highly cost-efficient, revenue-generating programs that consistently exceed customer expectations.
Simplr Chief Product Officer Amit Sood said, “We have introduced the EngageNow Suite to shatter the status quo by taking the best parts of real human support and automation while eliminating the downsides of both.”
The EngageNow Suite consists of two integrated components: The Simplr Chatbot and Simplr’s Human Cloud Network of customer support specialists. The chatbot learns from human-agent interactions over time, driving up the number of inquiries that can be resolved via automation and therefore driving down overall costs.
