SinglePoint Group International acquires unnamed Canadian BPO firm
ONTARIO, CANADA — SinglePoint Group International, operating under Collectcents Inc. and in partnership with General Revenue Corporation, has announced the acquisition of a business in the Canadian business process outsourcing (BPO) sector. The seller has chosen to remain anonymous for privacy reasons.
This acquisition is a significant step in SinglePoint’s ongoing growth strategy, aimed at expanding service offerings, broadening its customer base, and increasing market share in key regions.
Boosting technological capabilities and workforce
The acquisition brings a team of 120 subject matter experts to SinglePoint, along with platinum-level clients and innovative technology.
Jonathan Finley, CEO of SinglePoint, remarked, “Any time we gain platinum-level clients, exceptional leadership, innovative technology, and a team of 120 subject matter experts, it’s a great day at SinglePoint.”
The company anticipates advancements in artificial intelligence (AI)-powered solutions, omnichannel communications, self-service options, and customer relationship management (CRM) integration as a result of the deal.
SinglePoint’s workforce now exceeds 900 employees across its omni-channel contact centers, serving clients in English, Spanish, and French throughout North America.
Prior to the acquisition, the company reported an estimated annual revenue of $46 million and employed 243 staff, with a recent 7% growth in headcount.
Continued commitment to clients
SinglePoint remains dedicated to delivering exceptional service and innovative solutions, expressing gratitude for the continued trust and support of its clients. “Our dedication to delivering exceptional service and innovative solutions remains steadfast,” the company stated following the acquisition.
About SinglePoint Group International
Founded in 1947 and headquartered in North York, Ontario, SinglePoint Group International provides customer lifecycle management and customer experience management services. The company operates across North America and offers a comprehensive suite of solutions, including:
- Customer acquisition and lead generation
- Customer care and support
- Retention programs and loyalty initiatives
- Accounts receivable management, including pre- and post-delinquency collections
- Back-office support and customer win-back programs
SinglePoint’s approach emphasizes flexibility, scalability, and the adoption of advanced technologies to meet the evolving needs of its clients.
