SEOUL, SOUTH KOREA — Telecommunications company SK Telecom expanded its AI contact center capabilities by partnering with Persona AI, a leading AI contact center solution provider.
This collaboration aims to revolutionize AI-driven customer service, offering 24/7 support without the need for human agents.
These contact centers efficiently address customer needs using cutting-edge technologies like voice recognition and AI chatbots. Additionally, AI systems provide operators with essential information, streamlining customer service processes.
Persona AI, renowned for its natural-language processing engine, launched South Korea’s first subscription-based AI contact center service. The company has a successful history, especially within the financial sector.
SK Telecom and Persona AI are developing products combining SK Telecom’s speech technologies with Persona AI’s language-processing expertise. While targeting large companies, the collaboration aims to assist small and medium-sized businesses by offering affordable AI contact center subscriptions.
This partnership also positions SK Telecom to deliver various services, from infrastructure development to maintenance and outsourcing. Future innovations also include voice recognition kiosks and AI-powered robots.