South Africa upholds “most favored offshore CX delivery location” title
South Africa maintains its title as the most favored offshore CX (customer experience) delivery location for the second consecutive year in the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey.
The survey was conducted with input from 700 executives across Australia, Canada, France, Germany, Italy, Spain, the United Kingdom (UK), and the United States of America (USA).
Mayoral Committee member for economic growth James Vos pointed out that Cape Town is the most sought-after city for offshore CX delivery in the country, accounting for 65% of all delivery in South Africa.
The committee member added that more than 70,000 people are working in the outsourcing sector in Cape Town and it will contribute around R14 billion to the economy in 2021.
Vos stated that the rapid expansion of business in Cape Town’s call center market is a testament to the City’s investment in skills development and job placements.
As of writing, almost 1,500 unemployed and previously disadvantaged individuals have been trained for call centers and offered permanent employment upon successful completion of their training.
“Realizing the potential of Cape Town’s high-growth industries will further boost the local economy and extend job opportunities to even more Capetonians,” Vos concluded.
