South Africa voted 2021’s most favored offshore CX location
South Africa was voted as the most favored offshore Business Process Outsourcing (BPO) destination in 2021, according to Ryan Strategic Advisory Front Office BPO Omnibus Survey. South Africa placed first out of 53 different locations beating India, which took first in 2020.
The research surveyed 628 survey participants across the demand markets around the world, including Australia, UK, the USA, Italy, Spain, Germany, and France.
The research also showed that the South Africa BPO sector continues to have a high potential for employment and an attractive destination for global BPO companies due to a highly-skilled talent pipeline, which offers high empathy, cultural affinity, and niche domain skills.
The Philippines tied with Poland for third place, Egypt ranked fourth, and Northern Ireland rounded out fifth place.
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