South Africa’s BPO sector set for further expansion
The Business Process Outsourcing (BPO) industry in the city of Cape Town, South Africa (SA) is expected to expand further as international clients are setting up their local presence in the city.
Mayoral Committee Member for Economic Opportunities and Asset Management Alderman James Vos said that there are now more than 70,000 Cape Town residents that are working in the sector.
Vos added that Cape Town and the Western Cape continue to be the most sought-after locations for offshore customer experience (CX) delivery in the country, improving its market share to 65% of all delivery in the country in 2021.
“This rapid expansion of business in Cape Town’s call center market is a testament to the city’s investment in skills development and job placements in its high-growth industries,” he added.
The committee member also noted that almost 1,500 unemployed and previously disadvantaged individuals have been trained for the industry and were offered permanent employment upon completion of their training.
“These newly upskilled Capetonians now work across call centers in and around the metro,” Vos concluded.
South Africa has fast become one of the most favored locations internationally for BPO companies. According to industry estimates, the sector is set to open 500,000 new jobs in the country by 2030.
