Saudi telecom stc Group launches major BPO service at LEAP 2025
RIYADH, SAUDI ARABIA — As part of strengthening its business process outsourcing (BPO) capacities, stc Group has introduced upsource by solutions at the tech event LEAP 2025.
The new BPO subsidiary will redefine business services across the Middle East by providing an integrated suite of outsourcing solutions for HR, finance, operations management, and customer experience.
Enhancing business efficiency
By rebranding and building upon the successes of its previous customer experience provider, Contact Center Company (CCC), upsource by solutions is poised to streamline essential business operations, allowing businesses across Saudi Arabia to focus on core growth activities while outsourcing non-essential functions.
This strategy is expected to enhance overall business efficiency and foster long-term growth. This subsidiary incorporates leading-edge technologies including artificial intelligence, Internet of Things (IoT), and analytics-based data that helps in increased productivity and precision for outsourced business functions.
About stc Group and upsource by solutions
Stc Group plays a crucial role in the digitalization process across various sectors. The group offers a diverse range of services including digital infrastructure, cloud computing, cybersecurity, and digital media, with a footprint spanning the Middle East, North Africa, and Europe.
Upsource by solutions, now a BPO provider in Saudi Arabia, operates with over 100 clients and is supported by more than 9,000 employees. It stands as the first COPC (OSP)-certified BPO in the Kingdom, offering state-of-the-art services from strategic delivery centers in Riyadh, Jeddah, Qassim, and Madinah.
