• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » SuccessKPI, Five9 partner to boost enterprise CX intelligence

SuccessKPI, Five9 partner to boost enterprise CX intelligence

Photo from SuccessKPI

VIRGINIA, UNITED STATES — Artificial intelligence analytics and automation firm SuccessKPI has partnered with customer experience (CX) platform provider Five9.

As part of the deal, SuccessKPI’s platforms are now available on the Five9 CX Marketplace. Playbook Builder, an automated action engine that can be integrated with Five9 Intelligent Cloud Contact Center, is also available on the marketplace. 

The two firms aim to empower clients with advanced CX intelligence, leveraging AI-driven analytics, automation, and real-time insights to improve CX in the cloud contact center ecosystem.

“Being available in the Five9 Marketplace enables our current and new customers to realize cost-efficiencies from cloud migration while gaining powerful analytics and insights,” said Mike Ahnemann, head of strategic partnerships at SuccessKPI.

SuccessKPI’s solutions provide Five9 customers with a comprehensive range of contact center intelligence services, from speech and text analytics to complete business intelligence and reporting capabilities for agents, supervisors, and executives.

“SuccessKPI’s platform facilitates a seamless transition to Five9, empowering customers with reporting and visualizations that matter greatly to our intelligent cloud contact center customers,” said Brian Bitsky, senior director of business development at Five9.

Last year, Five9 launched an AI-enhanced Contact Center as a Service (CCaaS) platform with outsourcing giant TELUS.

This partnership aims to reshape customer support through advanced omnichannel capabilities, intelligent call routing, and integration with major customer relationship management (CRM) platforms.

Five9 ranked #24 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies. 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image