T-Mobile cuts 127 Jobs at Chattanooga call center
WASHINGTON, UNITED STATES — Wireless network operator T-Mobile is set to reduce its workforce at the Chattanooga call center, cutting 127 jobs as part of a broader initiative to navigate the competitive telecom market.
The company is wrestling with heightened expenses incurred from increased subscriber numbers, prompting this decisive action.
The job cuts, disclosed in a notice to the Tennessee Department of Labor last week, are a fraction of a companywide effort to decrease the workforce by 7%, equating to over 5,000 positions across various T-Mobile locations, all to be completed by November 2.
The telecom giant asserts that these staff reductions, coupled with other cost-cutting measures implemented this year, are crucial for maintaining competitiveness in the fast-evolving mobile phone and internet sector.
T-Mobile CEO Mike Sievert said, “What it takes to attract and retain customers is materially more expensive than it was just a few quarters ago. This is a large change and an unusual one for our company. Because of this, we do not envision making additional large-scale reductions across the company again in the foreseeable future.”
Sievert also highlighted ongoing restructuring within T-Mobile, pointing to a transition towards more centralized business models to enhance efficiency and reduce costs.
The Chattanooga call center, established in 2006, saw its workforce peak at nearly 900 before the COVID-19 pandemic. The shift to remote work during the pandemic did not hinder the center’s performance, as the team clinched a top customer satisfaction award in 2021.
