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News » TaskUs and Mavenoid forge AI-powered product support partnership

TaskUs and Mavenoid forge AI-powered product support partnership

TEXAS, UNITED STATES — TaskUs and Mavenoid have joined forces to revolutionize product support through an innovative combination of artificial intelligence (AI) self-service and live human assistance. 

This collaboration combines TaskUs’s extensive experience in outsourced digital services with Mavenoid’s cutting-edge AI technology. Together, they aim to enhance customer experience by providing personalized self-help product support solutions.

AI-powered troubleshooting and live agent transfer

At the core of this collaboration is Mavenoid’s AI technology, specifically designed to handle the complexities of product and device troubleshooting. Customers will receive guided, step-by-step support tailored to their needs, including visual instructions, videos, diagrams, and product images, enabling self-service resolution rates of 58% and above.

TaskUs, meanwhile, is set to enhance customer interactions by integrating live agent support with advanced capabilities such as video calls and AI-driven chat translations in hundreds of languages. This ensures seamless communication and effective problem-solving, leveraging previous interaction histories to focus on critical issues without redundancy.

“We are thrilled about our strategic partnership with Mavenoid, marking a transformative phase in AI-enabled customer support,” said Phil Tomlinson, DVP, of Global Offerings at TaskUs. 

“This collaboration underscores our dedication to efficient issue resolution, enabling retailers to deliver an enhanced customer experience through unparalleled product support. Together, we are ushering in a new era of AI-powered product support for the world’s leading retail consumer brands.”

Driving revenue and operational efficiency

Beyond exceptional customer support, this partnership aims to provide brands with valuable insights to optimize their operations and drive revenue growth. 

By offering an end-to-end view of the virtual support journey and an interactive feedback loop, brands can identify common product issues and make strategic shifts in product development, ultimately benefiting their bottom line.

Gintautas Miliauskas, CEO & Co-Founder of Mavenoid, said, “By working together, we will offer an optimal mix of cutting-edge, AI-guided, and conversational technology with best-in-class remote live agent support, allowing brands to gain overall operational efficiencies while improving the customer experience.”

TaskUs is a provider of outsourced digital services and next-generation customer experience solutions, serving innovative companies across sectors like social media, e-commerce, gaming, and FinTech. As of March 31, 2024, TaskUs had a global workforce of approximately 49,600 people across 27 locations in 12 countries, including major markets like the United States, the Philippines, and India.

TaskUs ranked #20 in the 2024 OA500, the first objective index of the world’s top 500 outsourcing companies. 

On the other hand, Mavenoid is an AI-powered product support platform used by iconic brands in consumer electronics, household appliances, and smart home technology. Its purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and remote support, offering resolution rates of 58% and above.

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