TDCX expands global reach with Open Access BPO acquisition
SINGAPORE, SINGAPORE — TDCX, a provider of digital customer experience solutions, announced its acquisition of United States-based Open Access BPO, for an undisclosed amount.
The merger aims to enhance TDCX’s ability to meet the rising demand for outsourced services. The acquisition will add new delivery locations in Davao, Manila, the Philippines, and Taipei, Taiwan.
Growing market and enhanced services
According to Statista Market Insights, the global business process outsourcing (BPO) market is expected to reach $491.53 billion by 2029, with Asia growing at a compounded annual rate of 5.9%. This growth underscores the increasing need for intelligent, scalable outsourcing solutions.
Laurent Junique, CEO of TDCX, emphasized the acquisition’s role in strengthening their service offerings in key verticals such as fintech and healthtech. “With our combined delivery locations and deepened expertise in verticals including fintech and healthtech, we will be able to create greater value for our colleagues and clients,” Junique stated in a press release.
Benefits for stakeholders and future vision
Both companies will maintain their brands to ensure a seamless transition for employees, clients, and partners. Open Access BPO’s leadership, including CEO Ben Davidowitz, will continue as advisors.
“By joining forces with TDCX, we open more options for our clients and have greater scale to compete on the global stage. Our employees will similarly benefit from the combined organization, given the strong cultural alignment and common desire to provide fulfilling careers for our people,” said Davidowitz.
Services and global presence
TDCX specializes in digital CX solutions, including sales and digital marketing services, content moderation, and trust and safety solutions. It serves industries such as fintech, gaming, e-commerce, health tech, and travel & hospitality.
The company operates across 39 locations worldwide—including Singapore, Malaysia, Thailand, the Philippines, mainland China, South Korea, Spain, and Vietnam—and employs over 20,000 people globally. It recently ranked #17 in the OA500 2025, an objective index of the world’s top 500 outsourcing companies.
Meanwhile, Open Access BPO provides omnichannel client experience solutions and back-office support for industries like healthcare, technology, financial services, and e-commerce. The company operates in the Philippines and Taiwan. It ranked #256 in the OA500 2025.
