TDCX opens new campus in Vietnam
HO CHI MINH CITY, VIETNAM and SINGAPORE CITY, SINGAPORE — Digital customer experience (CX) provider TDCX expands its Southeast Asian footprint by opening its 28th campus in Vietnam.
The new facility adds to TDCX’s network of delivery centers in Asia, Europe, and Latin America and complements its Thailand campus in supporting clients with CX needs in the Lower Mekong region.
TDCX Group CIO and EVP Byron Fernandez said, “Vietnam has all the essential ingredients to become a key player in the outsourcing market. It has [a] strong IT infrastructure and is home to a skilled and youthful talent pool, making it one of the hottest hubs for brands.”
“The opening of our Vietnam campus gives us the opportunity to harness new talent pools for our clients and to play a part in providing the local workforce with interesting digital economy jobs,” he added.
Through its entry into the market, TDCX aims to provide quality employment opportunities for the local workforce and to offer training opportunities to upskill the talent pool.
TDCX’s Vietnam campus provides omnichannel customer experience, content, trust, and safety services for an American video game developer.
The campus is helmed by TDCX Vietnam Senior Operations Manager Diep Thi Thanh Thu, who has more than a decade of experience in the CX industry.
TDCX provides transformative digital CX solutions by harnessing technology, human intelligence, and its global footprint. The firm ranked 31st on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
