Tech Mahindra partners with TM Forum to upskill telecom workforce
PUNE, INDIA — Business process outsourcing (BPO) firm Tech Mahindra and global telco and tech consortium TM Forum have announced a strategic partnership to upskill the next generation of telecom professionals.
This collaboration promises to drive innovation and operational excellence for communication service providers (CSPs) worldwide.
We're delighted to share that @Tech_Mahindra and @tmforumorg have partnered to upskill next-gen workforce to drive #innovation for CSPs.
Here's what George Glass and Abhishek Shankar have to say about this strategic #partnership: https://t.co/0SY9EGCCzm#ScaleAtSpeed… pic.twitter.com/LDWaysTbjb
— Tech Mahindra (@tech_mahindra) June 21, 2024
Bridging the skills gap in telecom’s digital transformation
As CSPs develop new operating models, there is an urgent requirement to align workforce skills with technological advancements. This initiative aims to enable simplification, modernization, and monetization at scale and speed.
“As our customers undergo transformative changes to boost revenues, minimize costs, and enhance customer experiences, the significance of an empowered workforce cannot be overstated,” said Abhishek Shankar, President of Communications Business, Americas at Tech Mahindra.
“Our alliance with TM Forum will help foster a well-equipped workforce that can lead innovations rooted in industry standards, enabling CSPs to scale at speed their digital transformation and emerge as pivotal orchestrators in digital ecosystems.”
Creating a powerhouse talent pool
A key outcome of this partnership will be the creation of the largest TM Forum-certified talent pool within the CSP IT Service Provider ecosystem.
Tech Mahindra’s innovation labs will play a crucial role in enabling the adoption of industry standards in real-life scenarios, fostering an ecosystem of innovation tailored to address specific challenges faced by CSPs.
George Glass, CTO of TM Forum, highlighted the importance of this initiative: “To reignite growth, investment by CSPs must go beyond technology and focus on building a workforce trained on industry best practice and standards, and equipped with the skills needed to reimagine the role of telco in the digital era.”
“The partnership with Tech Mahindra is a clear demonstration of the value this approach will bring, creating a talent pool that’s ready to lead CSP transformations with innovation and excellence,” he added.
Leveraging industry standards for telecom innovation
This partnership underscores the critical importance of expertise in industry standards such as business process frameworks, open digital architectures, and open application programming interface (API).
It aims to leverage technological and human ingenuity as CSPs transition to platform strategies, adopting composable architectures, data and AI, automation, and cloud-native technologies.
Tech Mahindra boasts a workforce of over 145,000 professionals across 90 countries. The company serves more than 1,100 clients and is renowned for its comprehensive range of services, including IT consulting, enterprise applications, and AI-driven analytics.
Tech Mahindra ranked #10 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies. This is an improvement from its 11th-place finish in the OA500 2023.
TM Forum, on the other hand, is a global consortium of over 800 entities at the forefront of digital innovation in the telecom sector. Its membership includes the world’s top 10 CSPs and key hyperscalers, and it is dedicated to reinventing the telecom industry for the digital age.
