Tech Mahindra and Zapata AI partner for telecom transformation
BOSTON, UNITED STATES — Global technology consultancy Tech Mahindra and industrial generative artificial intelligence (AI) company Zapata AI have announced a strategic collaboration to utilize Zapata AI’s quantum-based generative AI capabilities to deliver real-time intelligence, enhancing Tech Mahindra’s extensive portfolio of communication service providers (CSPs).
Tech Mahindra’s prowess in creating large language models from the ground up, coupled with Zapata’s quantum algorithms, tensor networks, time series data modeling, and computational techniques, creates new opportunities to manage and expand services more efficiently.
“Tech Mahindra partnering with a company like Zapata AI is a compelling example of how we implement our ‘Scale at Speed’ philosophy,” said Abhishek Shankar, President of Communications Business in the Americas at Tech Mahindra.
“Together, we are taking on major operational challenges for the largest CSPs [communication service providers] in the world, working to transform the telecom landscape by providing Gen AI solutions that scale across large, complex networks, while improving service delivery and customer experience.”
We're proud to announce a strategic collaboration with @tech_mahindra that will seek to transform network and customer operations for Tech Mahindra's global telecom customers using #IndustrialGenerativeAI.
Learn more: https://t.co/Mq6V7P0PK4 pic.twitter.com/cEtXpplKcQ
— Zapata AI (@ZapataComputing) May 15, 2024
Enhancing Tech Mahindra’s telecom operations
The partnership’s initial focus will be combining Tech Mahindra’s telecommunications expertise with Zapata’s cutting-edge generative AI technologies. It seeks to reshape the industry by introducing scalable, AI-powered solutions for network optimization, anomaly detection, proactive maintenance, personalized customer interactions, and efficient AI deployment across large networks.
“Accurately anticipating, predicting, and responding to service disruptions and high-traffic events, in addition to optimizing network and operations management, will help reduce a massive operating expense burden for telecom service providers,” said Christopher Savoie, CEO and co-founder of Zapata AI.
“Tech Mahindra is recognized globally as a leading technology partner in the telecommunications industry, and we are proud to work alongside them to transform the operations of their customers.”
Leveraging quantum and AI synergies
Tech Mahindra provides technology consulting and digital solutions to global enterprises across various industries. With over 145,000 professionals in more than 70 countries, Tech Mahindra serves over 1,100 clients. Part of the Mahindra Group, the company is recognized for its commitment to creating a sustainable future.
Tech Mahindra ranked #10 in the OA500 2024, an objective index of the world’s top 500 outsourcing companies. This is an improvement from its 11th-place finish in the OA500 2023.
Meanwhile, Zapata AI, a NASDAQ-listed company founded in 2017 and headquartered in Boston, specializes in industrial generative AI solutions powered by quantum computing.
This latest collaboration exemplifies how cutting-edge technologies like quantum computing and generative AI can drive operational efficiencies and customer-centric innovations when combined with domain expertise. As the demand for real-time network intelligence grows, such synergies may redefine the future of the telecommunications industry.
