Telecontact opens Uzbekistan branch to boost Central Asia BPO exports
MOSCOW CITY, RUSSIA — Russian outsourcing firm Telecontact has opened a new branch in Fergana, Uzbekistan, as part of its regional expansion and push to grow its export services.
The expansion marks an investment in Uzbekistan’s growing IT sector, with over 4.3 billion Uzbek soms (approximately $370,000) in foreign capital injected into the project.
The first development phase has already generated more than 50 high-paying jobs, with plans to scale significantly by the end of 2025.
Expanding IT services in Central Asia
The launch was welcomed by Fergana Region Governor Khayrullo Bozorov, who visited the new facility to observe operations. The initiative supports Uzbekistan’s national drive to modernize its IT infrastructure and workforce, backed by generous tax and customs incentives for IT park residents.
According to the Ministry of Digital Technologies of Uzbekistan, Fergana’s IT park now hosts 110 companies, 30 of which are focused on export markets. These firms are helping to build local talent pipelines and increase high-skilled employment in the region.
Global reach, local growth of Telecontact
Telecontact is one of Russia’s largest business process outsourcing (BPO) providers. It delivers multilingual customer support, back-office solutions, and IT services to more than 15 countries, including the U.S., China, South Korea, Türkiye, and Kazakhstan. The company operates across a diverse range of sectors, such as telecom, banking, e-commerce, and insurance.
The Fergana branch will serve as a hub for regional talent, with Telecontact aiming to grow its team to 250 employees and export IT services worth $1 million by the end of next year.
