Telefónica, Atento extend global alliance until end-2025

MADRID, SPAIN — Atento, a customer relationship and business process outsourcing (CRM/BPO) services provider, announced it has renewed its global agreement with telecommunications firm Telefónica.

The extension of Telefónica’s Master Services Agreement until December 31, 2025 strengthens the partnership between the two companies and ensures that Telefónica will remain Atento’s preferred provider of telecommunications services.

“We are very proud to ratify Telefónica’s confidence in our service offer, and we will continue working with the sole objective of offering the best service to their customers. Atento’s portfolio of services is constantly evolving to ensure an outstanding customer experience, and we will continue to innovate with new solutions based on our customers’ strategic needs,” said Atento Chief Executive Officer Dimitrius Oliveira.

Atento is one of the leading nearshoring CRM/BPO services providers for companies in the United States. It employs 135,000 people across 16 countries.

Atento recently ranked 28th on the Time Doctor OA500, the first objective index of the world’s top 500 outsourcing firms.