Teleperformance partners with Kore.ai for AI-powered customer experience
NEW YORK, UNITED STATES — Outsourcing giant Teleperformance has announced a strategic partnership with Kore.ai, a pioneering conversational and generative AI platform provider.
As part of this collaboration, Teleperformance will leverage Kore.ai’s cutting-edge Experience Optimization (XO) Platform V11.0. This venture is aimed at deploying advanced conversational AI solutions to revolutionize customer engagement across various industries.
TP Infinity to leverage Kore.ai’s AI platform
Through its digital services arm, TP Infinity, Teleperformance will combine technological innovation with expert conversation design. Backed by a team of certified specialists from the Conversational Design Institute, TP Infinity ensures sophisticated automation and meaningful interactions.
TP Infinity plans to utilize Kore.ai’s no-code platform to develop sophisticated virtual assistants powered by generative AI and large language models. These tools are designed to meet unique customer needs in areas such as customer experience and enterprise automation.
The synergy between TP Infinity’s expertise and Kore.ai’s innovative platform promises to provide personalized, seamless experiences that enhance customer satisfaction and competitive advantage.
Teleperformance’s global reach, Kore.ai’s AI expertise
TP Infinity’s diverse team of over 3,000 consultants, data enthusiasts, and creative minds, operating across 20 countries, is united in its mission to redefine customer experiences.
Teleperformance is a global provider of digital business services, blending advanced technology with human empathy to deliver enhanced customer care. Its 2023 revenues grew to $9.08 billion, or a 5.1% increase like-for-like, on the back of its successful integration of Majorel. This positive news comes amid the firm’s recent 19% stock plunge over fears that AI could disrupt its core business.
Teleperformance recently ranked #2 in the 2024 OA500, an objective index of the world’s top 500 outsourcing companies. This is the second year the company clinched the index’s top 2 spot.
Kore.ai, meanwhile, assists businesses in navigating their AI strategies. With a strong patent portfolio and recognition from top analysts, the company operates globally with headquarters in Orlando and offices across India, the UK, Middle East, Japan, South Korea, and Europe.
