TELUS Digital Philippines champions inclusivity in BPO sector
TAGUIG, PHILIPPINES — TELUS Digital Philippines is reinforcing its commitment to diversity and inclusion beyond Pride Month, embedding LGBTQIA+ support into its corporate culture.
The business process outsourcing (BPO) firm’s initiatives, including drag competitions and allyship programs, highlight its progressive approach to workplace equality in the customer service industry.
Beyond tokens with sustained inclusivity initiatives
The company recently concluded its Ready, Set, Drag! Competition—an annual event where employees who are drag queens showcase their talent for cash prizes, alongside participation in Metro Manila and Iloilo Pride parades.
Warren Tait, Vice President of Facilities Operations and Experience, stressed that it is not just seasonal work, but rather an indication of attention all year round, “They are statements. They affirm that our LGBTQIA+ team members are seen, heard, and supported, not only in June, but every day of the year.”
The firm has been pursuing inclusion further by establishing Spectrum Philippines, an employee resource group for LGBTQIA+ professionals and allies within the company. The event highlighted the power of familial support in fostering workplace belonging.
Allyship as a business imperative in customer service
With TELUS’ move, inclusion is not only an ethically correct step, it is also a business concept that enhances the workforce interaction and customer relationship.
The above discussions mean that the friendly culture in the firm through the promotion of allyship, such as in the celebration of International Day Against Homophobia, Transphobia, and Biphobia (IDAHOBIT), supports the connection of supportive rather than unfavorable environments to the enhancement of performance in customer relationship management (CRM).
Such initiatives are consistent with current trends in the BPO industry to appreciate that diversity is a significant source of step change and customer satisfaction.
With LGBTQIA+ advocacy incorporated into its business, TELUS not only remains on the lists of desirable employers but also sets the example for its competitors. As such, it appeals not only to employees but also to customers who prefer to associate with every business as socially responsible.
In a sector with such a strong emphasis on human interaction, the model at TELUS demonstrates that inclusion does not just exist on paper, but it also makes good business.
Inclusive excellence aligning with OIR 2025
With the company’s unwavering commitment to LGBTQIA+ inclusion, it exemplifies the kind of transformative corporate social responsibility (CSR) initiatives that can be recognized in the Outsourcing Impact Review (OIR) 2025 by Outsource Accelerator.
Them at the forefront of enhancing work culture, incorporates diversity as part of the company’s ethos, and in the process, driving the mission of the OIR to highlight outsourcing companies that make significant differences in society.
Through showcasing such efforts at OIR 2025, companies can boost global recognition, attract top talent, and become role models of socially responsible outsourcing, as doing well is indeed good business.
