TELUS and Five9 launch AI contact service
VANCOUVER, CANADA — TELUS International, a digital customer experience solutions provider, has collaborated with Five9, a cloud contact center solutions company, to launch an artificial intelligence (AI)-enhanced Contact Center as a Service (CCaaS) platform.
This partnership aims to reshape customer support through advanced omnichannel capabilities, intelligent call routing, and integration with major customer relationship management (CRM) platforms.
“This partnership comes at a crucial time when businesses are looking to reimagine CX [customer experience] in the cloud to achieve more agility and scale while driving performance and cost efficiencies,” said Beth Howen, Chief Transformation Officer of TELUS International.
The partnership has already seen early success with the deployment of the TELUS CCaaS solution for a Canadian financial firm.
Jake Butterbaugh, SVP of Five9‘s Global Partner Organization, highlighted the shared vision of revolutionizing customer engagement through this partnership.
“Our match of expertise, experience and strategic focus in delivering the best in customer experience make our combined value proposition a powerful and compelling offer,” said Butterbaugh.
With over 400 contact center deployments globally, TELUS International‘s cloud-based solutions are pivotal in enabling innovative digital-first customer service. Their collaboration with Five9, along with partnerships with Google Cloud and Verint Systems, has earned TELUS the Five9 Gold Partner status due to the rapid adoption of their solutions.
Founded in 2001, Five9 has been a pioneer in cloud contact centers, leveraging AI and machine learning to enhance customer experience (CX).
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