TELUS launches global learning curriculum
Digital customer experience (CX) innovator TELUS International announced the launch of its global learning curriculum to help equip its talent with the most current and next-generation skills that are aligned with the demands of the market.
TELUS International Director of Global Learning Excelente for Digital Solutions Mercedes Posadas said, “We strive to transform learning from a passive experience to an active engagement that includes a variety of training methodologies to maximize learner engagement, subject matter retention, and training stickiness.”
Through the global learning innovation program, TELUS International team members can learn and further specialize in next-generation skills in areas such as Cloud Computing, Structured Query Language (SQL), Python, and React.
It also soft skills aids, including assertive communication, email etiquette, time management, and effective delegation, among others.
In the Philippines, TELUS International said that they look forward to abridging the digital skills gaps of its Filipino IT workforce, as well as reducing new hires’ time to competency while also continuing to develop in-demand skills for potential.
Posadas added that providing these development and growth resources and learning opportunities will help their team members to be more “committed to achieving good business results.”
TELUS International has over 26,000 team members based in the Philippines, across eight CX and IT delivery centers located in the cities of Metro Manila and Iloilo.
