• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

News » TELUS establishes operations in South Africa, Morocco

TELUS establishes operations in South Africa, Morocco

TELUS South Africa, Morocco

VANCOUVER, CANADA — TELUS International, a frontrunner in digital customer experience solutions, has broadened its global reach by establishing a presence in South Africa and Morocco. 

This expansion marks the company’s foray into Africa, increasing its footprint to 32 countries across five continents.

Jeff Puritt, President and CEO of TELUS International, believes their expansion into Africa strengthens their global delivery model with diversified and high-quality support from key outsourcing destinations.

“The establishment in Morocco and South Africa will enable us to meet immediate client demands, while laying the foundation for potential future expansion,” added Puritt.

TELUS specializes in delivering next-generation solutions for digital customer experience, including artificial intelligence (AI) and content moderation for global and disruptive brands. It is ranked #35 in the 2023 Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.

The move to Africa intends to meet near-term client demands for greater offshore and nearshore diversification. It also lays the groundwork for future growth in digital CX, trust and safety, and AI services.

South Africa and Morocco are emerging business service hubs, boasting world-class infrastructures and offering pools of young, educated, and digitally skilled individuals fluent in multiple languages. Their strategic location also allows optimal service delivery to clients in Europe and North America.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image